Technical Supporter with an interest in IT, AV, and support
Systems for AV equipment that make meeting presentation easier
Biamp Denmark A/S develops user-friendly and simple systems for managing AV equipment that makes presentations more manageable and better. As a Technical Supporter, your most important task will be to give the company's customers and distributors the best experience with the products. You have the opportunity to work from home almost as often as you want (although with visits to the office in Horsens from time to time). Your residence can therefore be anywhere in the country.
Your work tasks will include:
- Provide expert-level technical support to customers by phone and email
- Troubleshoot, diagnose and resolve audio, control, video and network-related technical issues
- Provide design, commissioning and optimisation advice to customers
- Make occasional website visits for troubleshooting and system optimisation
- Create and proofread content for online knowledgebase
- Prepare manuals and other technical material for new products
Interest in IT, AV and support
Are you curious? And are you interested in AV equipment and IT? Then you could very well be the right person for the position as a Technical Supporter. If you have worked with programming and installation of AV operating systems as well as troubleshooting and networking, you will quickly enter the position.
It is essential that you are good at communicating and have good presentation skills, as several of the company's customers are outside Denmark's time zones and therefore use online self-help. In regards to this, it is a must that you master English.
A unique player in the niche industry
Biamp is a leading global provider of innovative, network-banned media systems that power the world's most sophisticated audiovisual installations. The company is recognised worldwide for providing high-quality products and outstanding customer service. The products, which are installed in thousands of applications in over 100 countries, are supported by the company's employees in 15 Biamp locations worldwide. You can read more about Biamp on their website, LinkedIn or Facebook.
Send your CV to us by pushing the red button below that says 'Søg jobbet'. We look forward to hearing from you.
Note, the recruitment process takes place in close and confidential collaboration with our customers and by applying for the job, you give consent that we at HumanTrust A/S have the opportunity to show your CV and other accompanying material to Biamp Denmark A/S.Vil du høre mere om jobbet?
Spørgsmål til jobbet kontakt os gerne
Gennem mere end 20 års erfaring med salg har Rolf opbygget et solidt kendskab til og netværk i forskellige brancher. Han har derigennem styrket sin værdifulde evne til at skabe tillid og personlige relationer, så kunderne oplever, at de kan få hjælp til at løse deres problemstillinger. Rolf har et mål – et mål om altid at gøre tingene bedre end dagen før. Det gælder ikke bare personligt, men for hele holdet. Som person er Rolf særligt kendetegnet ved sit engagement, sin professionalisme og ikke mindst sin ansvarlighed.